E-Commerce Operations Coordinator Specialist
5 days ago
E-Commerce Operations Coordinator Specialist
About the Role:We are seeking a highly organized and detail-oriented E-Commerce Operations Coordinator Specialist to join our team in London. The successful candidate will be responsible for managing transport, logistics, and information systems incidents, as well as validating e-commerce orders and managing payment and fraud operations.
Key Responsibilities:- Manage delivery incidents with transport partners, resolve complaints, and handle disputes.
- Process manual requests for shipments, pick-ups, and other tasks.
- Identify and report anomalies in e-commerce information systems.
- Support order validation to ensure timely shipment preparation.
- Review and manage orders for corrections and special customer requests.
- Leave valuable comments for the CRC team.
- Perform manual debit and refund operations.
- Track outstanding payments and block payment statuses.
- Analyze order and customer profiles using omnichannel data.
- Report on purchasing behavior that does not align with company values.
- 2-3 years of operation experience in retail or a similar environment.
- Organized, agile, and analytical mindset.
- Ability to work independently and prioritize tasks effectively.
- Advanced Excel skills and proficiency in office automation tools (Outlook, etc.).
- Knowledge of Magento, Adyen, Cegid, Microsoft Dynamics CRM, and Slack is a plus.
- Excellent interpersonal skills, teamwork, and humility.
- Ability to work efficiently under pressure.
This is a 12-month fixed-term contract with 37.5 hours per week, including a 1-hour lunch break. Office location is in central London, and shift duties may involve Monday to Saturday working hours between 8am and 7pm.
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