Helpdesk and Desktop Support Professional

3 weeks ago


Cambridgeshire, United Kingdom Ad Warrior Full time
Job Description:

Ad Warrior is seeking an experienced IT Helpdesk Technician to join their team. As a Helpdesk and Desktop Support Professional, you will be responsible for providing exceptional customer-focused support to a diverse user community, resolving technical issues efficiently and effectively. You will install, upgrade, configure and support Microsoft platforms using tools like Intune, provide hardware and software assistance for desktop and laptop computers, as well as printers, photocopiers and telephones, and troubleshoot, diagnose and resolve issues related to IT equipment and network infrastructure.

About the Company:
Ad Warrior is one of the country's leading independent co-educational day schools for children aged 3-18. We strive to be a leading employer of choice, providing a very competitive salary and benefits scheme while offering a wide range of opportunities for personal and professional development. We are committed to promoting and safeguarding the welfare of children and young persons, ensuring that everyone who comes into contact with children shares this commitment.

Main Responsibilities:
  • Deliver outstanding customer service by resolving technical issues efficiently and effectively.
  • Manage user accounts, passwords and security permissions through Active Directory.
  • Create and maintain documentation such as guides, procedural documents, reports and asset registers.
  • Promote and safeguard the welfare of children and young persons.

Requirements:
  • Good general level of education with GCSE level qualifications in English and Maths.
  • Experience in similar IT Helpdesk environments.
  • Ability to learn new skills and roles.
  • A strong knowledge of PC hardware, Windows platform and application support.

Salary: £31,000 - £37,000 per annum, depending on experience and qualifications.
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