IT Infrastructure Support Specialist
2 days ago
Polytec Personnel Ltd is seeking a highly skilled IT Infrastructure Support Specialist to join their team. This role involves providing top-notch technical support services to ensure the smooth operation of the company's infrastructure.
Salary Range: £22,000 - £24,000 per annum
Key Responsibilities:
- Prioritize and troubleshoot desktop service incidents in a timely manner
- Utilize telephone, web, and in-person channels to resolve IT issues effectively
- Manage support requests from start to finish, ensuring completion in a professional manner
- Proactively diagnose reported faults and resolve hardware and software issues promptly
- Provide business support for MS365 applications
- Contribute to enhancement projects and collaborate with team members to improve performance and deliverables
- Develop and maintain IT procedures and documentation
Requirements
- Level 3 Information Communication Technician certificate
- GCSE Maths and English qualifications
- Familiarity with help desk ticketing software
- Entry-level work experience in IT service delivery
- Excellent customer service, communication, and problem-solving skills
- A keen interest in technology and its inner workings
About Polytec Personnel Ltd
Polytec Personnel Ltd is a leading communications company based just outside of Waterbeach. We are committed to delivering exceptional services and products to our clients.
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