2nd Line Infrastructure Professional
3 weeks ago
We are passionate about customer success at Leidos UK & Europe, where we work to make the world safer, healthier, and more efficient through technology, engineering, and science. We deliver innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services.
In this role as a 2nd Line Infrastructure Professional, you will be part of our team that addresses some of the most complex problems in defence, healthcare, government, safety, and security, and transportation. Our work involves using machine learning, AI, cyber security, and solutions to build a safer world.
You will have the flexibility to work smarter and align your needs and ours, with digital tools provided by Leidos. This includes working from home, the office, or on customer sites, depending on the project requirements.
Job Description
This job is for a highly motivated and self-motivated individual who can work autonomously to achieve day-to-day objectives with significant results on project or operational deliverables. As a DevOps and Support Specialist, you will own a variety of activities ensuring compliance with project milestones and customer KPIs and SLAs. You must demonstrate an analytical and systematic approach to technical challenges.
The preferred candidate will have effective application of Infrastructure and extensive knowledge across a variety of technologies such as Linux (Ubuntu / CentOS), Microsoft Windows Server (including services such as AD, DNS, DHCP) and virtualisation (Hyper-V), Microsoft Stack Technologies (Sharepoint, SQL Server, Skype for Business / Teams), networking technologies and storage.
Your responsibilities will include contributing towards the creation and ongoing maintenance of technical documentation and providing material to support the project work or the operational support service.
In addition, you will have excellent knowledge of Windows Server Environments, from Server 2008 - 2022, including OS build Windows 10 & 11, AD, DNS, DHCP and GPO from design to implementation and support;
• Good general knowledge of TCP/IP and networking technologies including load balancing and firewalls;
• Good general knowledge of Microsoft stack technologies such as SharePoint, Skype for Business / Teams, MS SQL, MS System Centre, Office365, SCCM & SCOM, Power BI, MS Exchange & CLI tooling such as PowerShell;
• Excellent analysis and problem-solving skills, taking ownership of complex incidents ensuring these are resolved to the satisfaction of the customer;
• Knowledge of helpdesk-based ticketing system;
• ITIL3 or ITIL 4 at the Foundation level or above.
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