2nd Line Application and Cloud Engineer
3 weeks ago
**2nd Line Application and Cloud Engineer
Location: Peterborough/Remote (Hybrid)
Rate: £300 - £350 per day
IR35 Status: Inside**
I currently supporting a customer in recruiting for a 2rd Line Application and Cloud Engineer with proven experience of AWS/Azure, this role is to support a large portfolio of end customers on behalf of a global Professional Services business.
**2nd Line Application and Cloud engineer responsibilities**:
- Utilize the incident management system to respond accordingly to end customers and provide them with a technical solution within service level agreements.
- Mange the workload in partnership with the team
- Provide advise and technical expertise to 1st line engineers.
- Work with Team Members and Analysts to provide next action points.
- Ensure implementations are provided alongside the relevant documentation, training and expertise within the Support and Service Desk areas.
- When required, recommend, and deploy changes via the Change Management process.
- Provide customers with technical assistance to current and ongoing projects.
**2nd Line Application and Cloud Engineer Skills/Experience required**:
- 2-3 years' experience in similar SLA driven support roles
- Customer Service Skills
- Experience delivering projects and complex changes
- Relevant industry recognised qualifications
**Technical Experience**:
- Windows Service 2008/2012/2016/2019
- Active Directory user and computer management
- File / Print Server
**Microsoft**:
- Microsoft Remote Desktop Services.
- Microsoft365
- Intune and endpoint management
- Teams
- Exchange and SharePoint on-line
- Azure AD
- Microsoft Defender
**Desirable Skills**:
- Microsoft Azure knowledge
- AWS Knowledge
- SCCM Knowledge
- VMWare Knowledge
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