2nd Line Technical Expert

2 days ago


Peterborough, Peterborough, United Kingdom The One Group Full time

The One Group is seeking a highly skilled 2nd Line IT Support Engineer to join their team. As a 2nd Line IT Support Engineer, you will be responsible for providing technical expertise and resolving complex IT issues.

Job Description

You will work closely with internal teams to deliver solutions that meet customer needs and maintain strong relationships with clients and internal teams.

  • Providing 2nd line support to clients, both remotely and onsite.
  • Acting as an escalation point for 1st line support analysts.
  • Handling hardware support, maintenance, and network/telephony troubleshooting.

Requirements

To be successful in this role, you should have knowledge of Microsoft Windows Server/Desktop environments, networking fundamentals, including firewalls and server platforms, and basic troubleshooting across Unix/Mac platforms.

Why Work with Us

The One Group is committed to supporting the career development of its employees and offers a range of benefits, including career development opportunities and a commitment to supporting your professional growth.



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