Technical Support Manager

7 hours ago


Peterborough, Peterborough, United Kingdom BT Group Full time
About the Position

We are seeking a Technical Support Manager to join our team at BT Group. In this role, you will be responsible for providing expert onsite 3rd line technical support to address customer challenges with timely solutions.

Key responsibilities include:

  • Handling diagnostics, project tasks, and independent engagement with external suppliers and stakeholders to ensure seamless operations.
  • Mentoring and guiding 1st/2nd line teams and 3rd line colleagues to foster growth and knowledge-sharing within the technical community.
  • Partnering with project managers, designers, and senior leaders to align technical solutions with business needs and objectives.
Requirements

To be successful in this role, you will need:

  • Extensive experience in providing expert onsite technical support for large enterprise networks.
  • Strong leadership and management skills, with the ability to mentor and guide teams effectively.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, 3rd parties, and internal teams.
Salary and Benefits

As a Technical Support Manager at BT Group, you can expect a competitive salary range of £65,000 - £85,000 per annum, depending on experience. Additionally, you will receive a comprehensive benefits package, including:

  • Pension scheme.
  • Life insurance.
  • Healthcare coverage.


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