Advanced Technical Support Professional
2 days ago
Location: Peterborough
Estimated Salary: £44,000
Employment Type: Permanent
Working Hours: Monday - Friday, shifts between 08:00 - 17:30
The One Group is seeking an experienced IT Support Engineer to fill a 3rd Line IT Support Engineer position. This role offers the opportunity to work with a variety of technologies and provide exceptional IT services to clients.
About the Position- Provide technical support to clients with complex issues, both remotely and onsite.
- Serve as an escalation point for 2nd line support analysts.
- Perform hardware maintenance and network/telephony troubleshooting.
- Collaborate on IT projects and deliver solutions that meet customer needs.
- Develop and maintain strong relationships with clients and internal teams to ensure excellent customer journeys.
We are looking for an IT Support Engineer with experience in 3rd line support who is ready for a challenging role with variety and opportunities for career development.
Key Skills and Qualifications- Experience in Microsoft Windows Server/Desktop environments.
- Knowledge of networking fundamentals, including firewalls and server platforms.
- Ability to troubleshoot across Unix/Mac platforms.
- General hardware knowledge, including cabling and terminations.
We offer a competitive salary and benefits package, as well as opportunities for career development and professional growth.
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