Technical Support Specialist

23 hours ago


Peterborough, Peterborough, United Kingdom Global Technology Solutions Ltd Full time

Job Overview

Global Technology Solutions Ltd is seeking a skilled Technical Support Specialist to join our team. This role involves providing exceptional customer service and technical support to our clients.

Key Responsibilities

  • Respond to customer inquiries and resolve technical issues in a timely and professional manner.
  • Provide training and support to end-users on software applications and systems.
  • Maintain accurate records of incidents and resolution progress.
  • Escalate complex issues to senior technicians or management as needed.

Requirements

  • GCSE Level or equivalent in Maths and English.
  • Previous experience in IT, preferably in a call center environment.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Familiarity with Active Directory, Customer Service principles, and Incident Management procedures.

Benefits

  • A competitive salary of £14.84 per hour, increasing to £15.44 per hour after 3 months.
  • The opportunity to work with a dynamic team and contribute to the company's growth.
  • Ongoing training and development opportunities to enhance your skills and knowledge.


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