IT Support Specialist

1 day ago


Peterborough, Peterborough, United Kingdom The One Group Full time

Are you looking for a challenging role in IT support? The One Group is seeking an experienced 2nd Line IT Support Engineer to join their team.

About the Role

As a 2nd Line IT Support Engineer, you will play a key role in ensuring seamless IT operations and outstanding customer experiences. Your responsibilities will include providing 2nd line support to clients, both remotely and onsite, as well as acting as an escalation point for 1st line support analysts.

  • Providing technical expertise and resolving complex IT issues.
  • Collaborating with internal teams to deliver solutions that meet customer needs.
  • Maintaining strong relationships with clients and internal teams.

What We're Looking For

We are seeking a well-rounded IT Support Engineer with solid experience in 2nd line support who is ready for a role offering variety and challenge. You should have knowledge of Microsoft Windows Server/Desktop environments, networking fundamentals, including firewalls and server platforms, and basic troubleshooting across Unix/Mac platforms.

Benefits of Working with Us

The One Group offers a range of benefits to its employees, including career development opportunities and a commitment to supporting your professional growth. You will also have the opportunity to work on impactful projects and build meaningful relationships with clients and colleagues.



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