IT Service Delivery Manager

5 days ago


Cheadle Hulme, Stockport, United Kingdom Pets at Home Full time
About the Job

We are embarking on initiatives to enhance technical capability and revolutionize our pet care customer experience. As a Technical Capability Lead, you will play a key role in ensuring the successful integration of services into technical support and business usage.

You will partner with Project stakeholders across IT and Business teams to ensure delivery of service governance, design, and support model documentation, aligned with Pets at Home ITSM policy and ITIL standards. Your expertise in ITIL service management principles and processes will be essential in overseeing the readiness of new services for BAU operation.

Requirements
  • ITIL4 foundation certificate
  • Confident use of productivity tools, Microsoft Office, email, and familiarity with modern IT Service Management tooling such as Service Now and Ivanti Heat
  • Well-developed presentation and influencing skills, capable of making the case for and achieving effective service transition deliverables in project environments

A minimum of five years' working in a service environment where ITIL service management principles and processes are implemented is required, along with experience in creating and maintaining project plans and excellent analysis and problem-solving skills.



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