Service Transition Specialist
3 days ago
Care Services Lead
About the RoleWe are seeking an experienced Service Transition Specialist to join our team in enhancing technical capability and revolutionizing our pet care customer experience. This is an exciting opportunity for a talented individual to ensure the successful integration of services into technical support and business usage.
The ideal candidate will have a strong background in ITIL service management principles and processes, with experience in creating and maintaining project plans, and excellent analysis and problem-solving skills. They will be able to work independently while fostering good working relationships across teams, contributing to the Service Delivery team environment.
Key Responsibilities- Partner with Project stakeholders across IT and Business teams to ensure delivery of service governance, design, and support model documentation, aligned with Pets at Home ITSM policy and ITIL standards.
- Provide service governance and oversee the readiness of new services for BAU operation, ensuring that colleague technical resources are available and resources have been correctly provisioned in line with release timescales.
- Manage the Work-off Plan for already implemented services, ensuring that defects are successfully managed into service, communications across the business are robust, and support teams are informed and ready to support the improved services.
This role requires a strong understanding of Agile and DevOps Application delivery environments, with experience in building support for both. The successful candidate will also have a minimum of five years' working in a service environment where ITIL service management principles and processes are implemented.
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