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Training and Development Manager

2 months ago

Kingston upon Thames, Greater London, United Kingdom Fenwick Full time £14
About the Role

We are seeking a highly skilled and experienced Training & Development Leader to join our team at Fenwick. As a key member of our leadership team, you will be responsible for coaching, developing, and engaging your team to deliver an unrivalled customer experience.

Key Responsibilities
  • Coach and develop team members to achieve their full potential
  • Embed product knowledge and inspire team members to deliver exceptional customer service
  • Lead by example, demonstrating a strong presence on the shop floor and promoting a positive and inclusive working environment
  • Develop and implement training programs to enhance team performance and customer satisfaction
  • Collaborate with other departments to ensure seamless store operations and customer experience
What We Offer
  • A competitive salary and benefits package, including a generous colleague discount and pension scheme
  • Opportunities for career growth and professional development through our Manager Academy program
  • A dynamic and supportive work environment with a strong focus on teamwork and customer satisfaction
  • Access to our WeCare online GP and mental health support service, as well as our get fit program and other employee benefits
About Fenwick

Fenwick is the UK's largest family-owned department store group, with a rich heritage and history that has shaped who we are today. We work collaboratively across our stores, support functions, and distribution centers, and are always on the lookout for talented individuals to join our team and help us exceed our customers' expectations.