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Key Operations Executive

2 months ago

Wokingham, Wokingham, United Kingdom Loftware Full time

About Loftware


As the world's largest cloud-based Enterprise Labeling and Artwork Management provider, we boast over 35 years of expertise in solving labeling challenges for companies of all sizes. Our global presence spans offices in the US, UK, Germany, Slovenia, China, and Singapore.



Job Description:


We are seeking an Operations Performance Specialist to collaborate with our PS management team to document and maintain processes, systems, and performance monitoring approaches. This role will support the global delivery of services to meet target service revenue and performance goals.



Responsibilities:



  • Lead the Billing Operations and support the Forecast, Resource Utilization, and Billing operations for the PS Organization.
  • Document strategies and insights used to guide the PS teams to achieve Forecast, Resource utilization, and Billing targets.
  • Analyze data to provide insights and recommendations on increasing revenue, decreasing costs, and improving efficiency.
  • Determine methods to analyze operations, gather relevant information, and analyze data.
  • Maintain systems used for delivering effective tracking, reporting, and communication tools to business unit and executive leadership.
  • Support capacity planning and standard tool sets used to provide data for PS organization planning.
  • Identify issues, research findings, and document recommendations.
  • Implement new policies, procedures, and processes with departmental leaders.
  • Train employees to use new systems or follow new processes.
  • Update policies and procedures to improve performance.


Required Qualifications:



  • Bachelor's degree or equivalent experience.
  • Minimum 3 years of professional Operations Analyst experience working in a large cross-functional organization.
  • Strong analytical skills with attention to detail and results-driven approach.
  • Excellent verbal and written communication skills.
  • Good interpersonal skills with ability to work collaboratively across teams and different management levels.
  • Proficiency in Microsoft Office applications and high-level knowledge of financial and resource modeling, forecasting, and capacity planning.
  • Able to work independently with minimal supervision and manage multiple priorities in a fast-paced environment.


Estimated Salary: $80,000 - $110,000 per year


Why Join Us?


Working for the undisputed leader in the industry offers unparalleled possibilities. Our team is comprised of talented individuals from diverse backgrounds, each bringing unique perspectives to drive positive outcomes. We prioritize employee development and offer comprehensive training to set you up for success.



Salary range based on local market conditions, job requirements, and candidate qualifications.