IT Support Specialist

3 days ago


Nelson, Lancashire, United Kingdom Daisy Group Full time

Daisy Group is the UK's leading independent provider of voice, connectivity, mobile, phone systems and cloud services. We keep Britain working.

Salary:£25,000 - £35,000 per annum, depending on experience.

Job Description:

We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there's always an exciting new opportunity to support UK businesses on the horizon.

Key Responsibilities:

  1. Troubleshoot technology issues within the organisation office environment.
  2. Manage IT tickets within the service desk.
  3. Image and deploy workstations to end-users via SCCM/CM.
  4. Escalate issues to the IT team leader and 3rd line team within the organisation's internal IT teams and work with them to ensure the user receives a resolution.
  5. Assist with installation of software solutions to end users' devices.
  6. Ensure all technical documentation is updated and maintained for the IT team to keep up with procedures in the company.
  7. Contribute to projects to implement business systems in the organisation.
  8. Install, configure and test end user hardware and software systems.
  9. Windows 10/11 OS.
  10. Willing to learn about business functions and implementation of systems to help the business drive forward.
  11. Previous IT support experience in a busy environment.
  12. Any formal IT qualifications/Microsoft qualifications (especially M365 solutions).
  13. M365 deployment/troubleshooting knowledge.

Benefits:

  • 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days.
  • Professional development to help you achieve your personal goals.
  • Eye care vouchers available.
  • Access to discounts and savings at more than 1,200 retailers.
  • An additional day off on your birthday or if you're getting married.


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