Order Processing Specialist

6 days ago


Essex, United Kingdom Chase Taylor Full time

We are seeking an experienced Customer Service Representative to join our team at Chase Taylor. As a key member of our team, you will be responsible for delivering exceptional customer service and support throughout the order process.

Job Description

You will accurately process orders for windows, doors, and related fenestration products, ensuring all specifications are met. You will also collaborate closely with customers, sales teams, and suppliers to clarify order details and resolve any discrepancies.

Responsibilities
  • Process orders for windows, doors, and related fenestration products, ensuring all specifications are met
  • Collaborate closely with customers, sales teams, and suppliers to clarify order details and resolve any discrepancies
  • Utilize industry-specific software (e.g., Window Designer, LogiKal, Business Micros, Evolution) to input and track orders
  • Coordinate with production and logistics teams to ensure timely and accurate fulfilment of customer orders
  • Maintain thorough records of all orders, revisions, and communications
  • Provide excellent customer service and support throughout the order process
Requirements
  • Proven experience in customer service and order processing within the fenestration industry (windows, doors, and/or glazing preferred)
  • Proficiency with order processing software, especially within the fenestration sector (experience with LogiKal, Business Micros, Window Designer, or similar is a plus)
  • Strong attention to detail and accuracy
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively in a team and independently
  • Strong organizational and time-management skills
Benefits
  • A competitive salary range of £25,000 - £35,000 per annum, depending on experience
  • Opportunity to work with a dynamic team within a respected industry leader
  • Support for ongoing professional development
  • A friendly, collaborative, and supportive work environment


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