Customer Experience Support Specialist

6 days ago


London, Greater London, United Kingdom Office Angels Full time
Job Title: Customer Experience Support Specialist

We are based in the outskirts of Hove, offering free employee parking.

This is a permanent, full-time position.

Salary & Benefits:
  • Annual Salary: £25,000 - £26,000 + team bonus
  • Bonus & Incentives: Bonus scheme, paid training, well-being support
  • Enhanced Benefits: Hybrid working, dog-friendly office, employee product discounts
  • Long-term Rewards: Increased holiday entitlement with long service

The customer experience is at the forefront of our objectives.

  • Deliver exceptional customer service by promptly addressing inquiries and issues
  • Take ownership of customer requests, ensuring timely and accurate resolutions
  • Build strong relationships with customers, providing tailored support and expert guidance
  • Utilise your product knowledge to offer advice and elevate the customer experience
  • Identify opportunities to enhance processes, improving service and efficiency
  • Collaborate with internal teams to resolve complex issues, ensuring seamless service
  • Maintain up-to-date knowledge on product developments and industry trends through internal training
  • Document customer interactions and resolutions accurately
Requirements:
  • Experience: Previous customer-facing role experience, ideally in a busy customer service setting
  • Communication Skills: Excellent written and verbal communication with a professional manner
  • Problem Solving: Strong problem-solving skills and a commitment to delivering exceptional service
  • Adaptability: Ability to thrive in a fast-paced environment and prioritise tasks effectively
  • Technical Proficiency: Familiarity with CRM systems and other relevant software
  • Attention to Detail: Accurate and thorough when documenting customer interactions
  • Positive Attitude: Passionate about delivering exceptional customer experiences


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