Customer Experience Support Specialist
6 days ago
We are based in the outskirts of Hove, offering free employee parking.
This is a permanent, full-time position.
Salary & Benefits:- Annual Salary: £25,000 - £26,000 + team bonus
- Bonus & Incentives: Bonus scheme, paid training, well-being support
- Enhanced Benefits: Hybrid working, dog-friendly office, employee product discounts
- Long-term Rewards: Increased holiday entitlement with long service
The customer experience is at the forefront of our objectives.
- Deliver exceptional customer service by promptly addressing inquiries and issues
- Take ownership of customer requests, ensuring timely and accurate resolutions
- Build strong relationships with customers, providing tailored support and expert guidance
- Utilise your product knowledge to offer advice and elevate the customer experience
- Identify opportunities to enhance processes, improving service and efficiency
- Collaborate with internal teams to resolve complex issues, ensuring seamless service
- Maintain up-to-date knowledge on product developments and industry trends through internal training
- Document customer interactions and resolutions accurately
- Experience: Previous customer-facing role experience, ideally in a busy customer service setting
- Communication Skills: Excellent written and verbal communication with a professional manner
- Problem Solving: Strong problem-solving skills and a commitment to delivering exceptional service
- Adaptability: Ability to thrive in a fast-paced environment and prioritise tasks effectively
- Technical Proficiency: Familiarity with CRM systems and other relevant software
- Attention to Detail: Accurate and thorough when documenting customer interactions
- Positive Attitude: Passionate about delivering exceptional customer experiences
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