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Funeralcare Operations Manager
1 month ago
At Southern Co-op, we're committed to delivering exceptional end-of-life care and support to our communities. As a Funeralcare Operations Manager, you'll play a vital role in ensuring the smooth operation of our funeral homes, providing funeral plan sales, and delivering outstanding client experiences.
Key responsibilities include:
- Managing and supporting funeral home operations, ensuring compliance with company procedures and regulations.
- Developing and implementing strategies to improve client satisfaction and experience.
- Coordinating funeral plan sales, memorialisation orders, and aftercare services.
- Supervising colleagues and inspiring them to deliver exceptional care and support.
- Collaborating with the Area Client Experience Manager to develop and evolve the client experience proposition.
Requirements:
- Previous experience in end-of-life services (desirable).
- FCA certification and advanced knowledge of relevant regulations.
- Strong customer service management skills and commercial awareness.
- Excellent organisational skills and attention to detail.
- Computer literacy with experience of Microsoft Office.
Benefits:
- Competitive salary of £29,000.
- 31 days of annual leave (increasing to 36 days after 10 years' service).
- 20% discount in stores.
- Healthcare cash plan.
- Share incentive plan.
- NEST pension.
