Customer Service Expert
3 days ago
BeBee Professionals is seeking a skilled Customer Service Expert to work in Harrogate, United Kingdom. This role requires exceptional communication skills and the ability to handle high-volume queries efficiently.
Salary: £28,000 - £35,000 per annum
Job DescriptionThis position involves providing excellent customer service and resolving queries in a timely manner. Key responsibilities include handling incoming calls, emails, and chat queries from customers, as well as maintaining accurate records of customer interactions and follow-up tasks.
Responsibilities:
- Handle incoming customer inquiries via phone, email, or chat.
- Provide accurate product and service information to customers.
- Resolve customer complaints efficiently and escalate when necessary.
- Process customer orders and manage account information.
- Maintain accurate records of customer interactions and follow-up tasks.
To succeed in this role, you will need:
- Previous experience in a customer-facing role.
- Excellent communication and problem-solving skills.
- Ability to handle high-volume queries while maintaining attention to detail.
- Proficiency in Microsoft Office and CRM systems.
We offer a competitive salary with performance-based incentives, pension scheme, healthcare benefits, training opportunities, and flexible working options.
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Customer Service Expert
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Customer Service Representative
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