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Account Manager

2 months ago

Bishop's Stortford, Hertfordshire, United Kingdom The Delta Group Full time
About The Delta Group

We are a leading visual communications specialist delivering dynamic multi-channel marketing services to brands and retailers. Our model combines insight, creative, production, execution and optimisation to provide clients with a broad range of effective and impactful point-of-purchase visual communications.

Role Overview

We provide in-store point of sale (POS) solutions to a retailer with approximately 22 stores. This includes working with their marketing teams to develop innovative and cost-effective POS solutions that amplify their in-store POS campaigns (weekly, seasonal, and event-driven).

Key Responsibilities
  • Project manage jobs from start to finish, paying attention to detail and being mindful of client requirements and business processes.
  • Take briefs from various client teams and ensure that all relevant information is captured - suggesting process improvements where necessary.
  • Build and develop excellent relationships with client stakeholders and internal teams to ensure there is a two way flow of information and all teams are working together to deliver for the client.
  • Take a hands-on approach to issue resolution with the client and Account Director.
  • Utilise internal and client technology platforms to manage process and approvals.
  • Continually look at processes and self-improvements that will benefit the client and your development. Discuss with Account Director and take ownership in finding the solution.
  • Manage client expectations and aim to deliver exceptional service.
  • Continually look for other opportunities within your client base and ask for support from other team members as and when needed to 'sell' these in.
Requirements
  • Project management, comfortable working to critical paths and managing expectations and risk.
  • Good interpersonal and communication skills.
  • Ability to prioritise work to meet client needs.
  • Accuracy and attention to detail.
  • Experience in business / project reporting.
  • Good IT literacy.