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Customer Service Representative
2 months ago
Job Summary:
Talent84 Ltd is seeking a highly skilled and experienced Customer Service Representative to join our team. As a key point of contact for customer enquiries, you will be responsible for providing exceptional customer support and ensuring timely delivery of services.
Key Responsibilities:
- Act as the primary point of contact for customer accounts and their queries, providing timely and accurate responses.
- Respond to customer inquiries and resolve issues in a professional and courteous manner.
- Liaise with logistics providers to ensure smooth shipping and transport processes.
- Issue refunds and returns with accuracy and attention to detail.
- Monitor and respond to customer feedback, using it to improve our services and processes.
- Support with all other ad-hoc administration tasks as required.
Requirements:
- Experience in a fast-paced customer service environment, with a proven track record of providing exceptional customer support.
- Exceptional attention to detail and high proficiency in IT packages, including Excel.
- Ability to work well under pressure and meet tight deadlines.
- Proven background in providing impeccable customer support and resolving complex customer issues.
What We Offer:
Talent84 Ltd offers a competitive salary and excellent benefits package, including opportunities for career growth and professional development.
