Hospitality Manager
2 weeks ago
The Carpenter Arms is a renowned neighbourhood hangout with a breathtaking beer garden serving up freshly made artisan pizzas, mouth-watering comfort food and premium beers. Located on Victoria Road in the heart of Cambridge, we pride ourselves on being a big happy family who welcome both local and out-of-town guests.
What We Offer:- Competitive hourly salary: £14.00 - £16.00 per hour
- 28 days holiday
- Company Pension scheme
- Retail and Beer discounts
- Refer a friend Bonus
- Meals on duty
- Employee assistance programme
- Benefits portal
- Career development programme
- A fun culture surrounded by a supportive team
- A great working environment and great prospects
Your Role as Team Leader / Supervisor:
We are seeking an exceptional Front of House Team Leader to lead our team in delivering an outstanding customer experience and a mouth-watering food offering. Your key responsibilities will include:
- Taking ownership of the customer journey, ensuring their experience is second to none
- Taking accurate orders and collaborating closely with kitchen staff
- Ensuring payments and receipts are correct
- Confidently recommending menu and drinks offerings
- Monitoring service standards and reporting any incidents or issues
- Being a supportive and proactive leader
You will need to demonstrate:
- Previous Leadership experience in a hospitality or customer-facing environment
- Enthusiasm and passion for food and beer
- The ability to deliver excellent customer service and great teamwork in a fast-paced and pressurized environment
- A results-driven and ambitious individual keen to develop your career and your team's performance
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