Hospitality Manager

2 weeks ago


Cambridge, Cambridgeshire, United Kingdom Wells & Co Managed Full time

The Carpenter Arms is a renowned neighbourhood hangout with a breathtaking beer garden serving up freshly made artisan pizzas, mouth-watering comfort food and premium beers. Located on Victoria Road in the heart of Cambridge, we pride ourselves on being a big happy family who welcome both local and out-of-town guests.

What We Offer:
  • Competitive hourly salary: £14.00 - £16.00 per hour
  • 28 days holiday
  • Company Pension scheme
  • Retail and Beer discounts
  • Refer a friend Bonus
  • Meals on duty
  • Employee assistance programme
  • Benefits portal
  • Career development programme
  • A fun culture surrounded by a supportive team
  • A great working environment and great prospects

Your Role as Team Leader / Supervisor:

We are seeking an exceptional Front of House Team Leader to lead our team in delivering an outstanding customer experience and a mouth-watering food offering. Your key responsibilities will include:

  • Taking ownership of the customer journey, ensuring their experience is second to none
  • Taking accurate orders and collaborating closely with kitchen staff
  • Ensuring payments and receipts are correct
  • Confidently recommending menu and drinks offerings
  • Monitoring service standards and reporting any incidents or issues
  • Being a supportive and proactive leader

You will need to demonstrate:

  • Previous Leadership experience in a hospitality or customer-facing environment
  • Enthusiasm and passion for food and beer
  • The ability to deliver excellent customer service and great teamwork in a fast-paced and pressurized environment
  • A results-driven and ambitious individual keen to develop your career and your team's performance

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