Accommodation Office Team Leader

6 days ago

Exeter, Devon, United Kingdom Workonblockchain Full time

About the Role:

We are seeking a highly skilled and experienced Team Leader to join our Accommodation Office team at Workonblockchain. As a Team Leader, you will be responsible for leading a small team to deliver outstanding results, ensuring high standards are met, and fostering a customer-centric culture.

Key Responsibilities:

  1. Setting and maintaining exacting standards for the team and store presentation
  2. Day-to-day management and planning of resources for the in-store team
  3. Leading by example and supporting the team to drive sales and deliver successful commercial results
  4. Creating a customer-centric culture and ensuring a smooth and seamless experience for customers
  5. Working closely with the Cluster Manager to drive the commercial levers of the business
  6. Supporting in managing the resources, retention, and performance of the team, addressing under-performance quickly

Requirements:

  1. Charming, authentic, and uniquely you, with previous customer service experience from a retail or premium environment
  2. Demonstrable love of interior design/textiles, home trends, or previous experience in a design-led environment
  3. Some supervisory or team-leading experience
  4. Proven ability to deliver strong commercial results, including personal sales targets
  5. Experience in coaching, mentoring, or training others
  6. Reasonably tech-savvy with a working knowledge of standard Microsoft packages

Benefits & Perks:

We offer a competitive salary, uncapped commission, and various benefits, including training opportunities, holiday flexibility, staff discounts, and wellbeing support.

About Workonblockchain:

Workonblockchain is a dynamic and innovative company that combines a love for interior décor and a dedication to delivering exceptional customer experience. We are committed to fostering a customer-centric culture and driving commercial success.

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