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Accommodation Coordinator

2 months ago

Exeter, Devon, United Kingdom Office Angels Full time
Job Title: Travel and Accommodation Administrator

Location: Exeter

Salary: £24,215 DOE plus generous performance-related bonuses

Hours: Monday-Friday 8:45am-5:30pm - hybrid working available, 3 days in office, 2 at home

Benefits:

  • Competitive salary and benefits package
  • Contributory pension
  • Private healthcare
  • Free eye tests
  • 24-hour access to a GP
  • Long service sabbaticals
  • Two weeks' company-wide induction programme

About the Company:

An award-winning global supplier of serviced accommodation working with a portfolio of large international corporate clients.

Key Responsibilities:

  • Manage travel arrangements for guests, including transportation, accommodation, and any special requests.
  • Coordinate with travel agencies, hotels, and other service providers to secure bookings and negotiate favourable rates.
  • Monitor and track travel expenses to ensure adherence to budget and seek cost-saving opportunities.
  • Maintain an up-to-date database of guest preferences and ensure personalised service is provided.
  • Assist with guest inquiries and resolve any issues or concerns promptly and professionally.
  • Collaborate with other departments to ensure a smooth flow of information and efficient operations.

Desired Skills and Qualifications:

  • Previous experience in the hospitality/travel industry or a similar role is preferred.
  • Strong organisational skills with the ability to multitask and prioritise effectively.
  • Excellent attention to detail and a solution-oriented mindset.
  • Strong communication and interpersonal skills to build positive relationships with guests and service providers.
  • Proficient in using travel management systems and relevant software applications.
  • Ability to adapt to dynamic situations and work well under pressure.
  • A passion for providing exceptional customer service and exceeding guest expectations.