Technical Support Specialist

3 weeks ago


London, Greater London, United Kingdom With Intelligence Full time
About the Role

We are seeking a highly skilled and motivated Support Consultant to join our team at With Intelligence. As a Support Consultant, you will be responsible for providing exceptional technical support and consulting services to our clients who utilize our FolioMetrics platform.

FolioMetrics is a powerful CRM and reporting tool for the investment management industry, and your role will involve assisting clients in maximizing the value and efficiency of the platform.

Key Responsibilities
  • Provide technical support and consulting services to clients
  • Troubleshoot technical issues and provide effective solutions
  • Communicate client feedback to internal teams and contribute to product enhancements
  • Ensure a seamless client experience through strong communication and technical expertise
Requirements
  • Recent graduate or 1-2 years of experience
  • Strong problem-solving skills and ability to troubleshoot technical issues
  • Excellent communication skills and ability to interact with clients in a professional manner
  • Attention to detail and ability to manage multiple client requests
  • Proactive and self-motivated attitude with ability to work independently and as part of a team
Benefits
  • 24 days annual leave rising to 29 days
  • Enhanced parental leave
  • Medicash (Health Cash Plans)
  • Wellness Days
  • Flexible Fridays
  • Birthday day off
  • Employee assistance program
  • Travel loan scheme
  • Charity days
  • Breakfast provided
  • Social Events throughout the year
  • Hybrid Working
About With Intelligence

We are a leading provider of exclusive editorial, research, data, and events for senior executives within the asset management industry. Our team is passionate about delivering exceptional customer service and building strong client relationships.

We offer a dynamic and supportive working environment, with opportunities for professional growth and development. If you are a motivated and talented individual who is passionate about delivering exceptional customer service, we would love to hear from you.



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