Head of Live Operations

5 days ago

London, Greater London, United Kingdom Wargaming Full time
Job Overview

We are seeking a highly skilled and experienced Live Ops Project Manager to join our team at Wargaming. As a key member of our Publishing department, you will play a critical role in the success of our new cross-platform, live service, 3rd person shooter.

The successful candidate will serve as a bridge between our player base and developers, closely collaborating with the Player Interaction team, Release Manager, and Producers on joint activities pre- and post-launch. Your work will encompass a vast variety of tasks, starting from event planning and playtest pipeline creation, to the actual execution of features and their support on the live environment.

Key Responsibilities
  • Design, plan, and manage live-ops features, such as events, pre- and post-release.
  • Maintain the information flow between the Player Interaction team and relevant development stakeholders.
  • Deliver information to the players in the form of patch notes, themed articles, and surveys.
  • Operate the in-game shop, launcher pages, and promotions/collaborations in a live environment.
  • Modify ongoing release and content plans based on the game metrics and product goals/needs.
  • Represent Publishing interests during development discussions and product meetings.
  • Manage asset creation and deadlines for live-ops team content.
  • Plan and organise playtest sessions.
Requirements
  • Experience in Product/Project management.
  • Experience with live service operations.
  • Analytical thinking and proactive behavior.
  • Extensive gaming experience and understanding of player engagement and monetization mechanics.
  • Proficiency in English.
  • Strong writing skills (technical and literary styles in particular).
Desirable Skills
  • Experience with discord platform.
  • Proficiency in other languages (Spanish, Portuguese, French, Italian, Chinese, etc.).
  • Experience with JIRA, Confluence, MS Teams, Excel.
  • Experience in working with a distributed team.
  • Experience in working in a multicultural environment.
  • Lack of stage fright and readiness to 'be there' for the community.
  • Love for a shooter genre.
Work Environment

We offer a hybrid work model, with 3 days of work from our Guildford office.

Benefits

We provide a comprehensive benefits package, including:

  • 5 weeks of Annual Leave per calendar year.
  • Dog-friendly office.
  • Onsite canteen (with an endless supply of snacks and drinks).
  • Video game areas.
  • Health Insurance (including family coverage), Life Insurance, Pension contribution.
  • Mental well-being program (iFeel).
  • Wellbeing perks (Mental Health Days, Dedicated Well-being room, Team of Mental Heath First Aiders).
  • Career development and education opportunities within the company.
  • Employee discounts.
  • Personal Gaming Account.
  • Company events.
  • Seniority Awards.
  • Referral program - you can recommend the best talents to the Company and receive a reward.
  • Working in one of the main European hubs for game development.
  • Startup within a company with 25 years of experience on the market.

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