Service Desk Support Specialist

1 week ago


London, Greater London, United Kingdom Ryder Reid Legal Full time
Service Desk Analyst Opportunity

Ryder Reid Legal is seeking an experienced Service Desk Analyst to provide premium call centre and email support for a prestigious global law firm client in London.

The successful candidate will be responsible for:

  • Fielding Service Desks calls and resolving problems or referring advanced issues to the appropriate team member.
  • Tracking customer calls and recording detailed information.
  • Monitoring tickets in the Service Desk issue tracking system.
  • Completing customer requests in a timely and customer-service orientated manner.
  • Developing and maintaining knowledge in existing and new technologies to provide effective support.
  • Following established policies and procedures to deliver exceptional service.
  • Performing other tasks and projects to support Service Desk operations.

The ideal candidate will possess a minimum of three years' experience in legal IT or professional services and be able to work well in high-pressure situations.

Ryder Reid Legal is a recruitment specialist with over 30 years of experience connecting legal talent with leading law firms in London and internationally.



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