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Service Desk Support Specialist
2 months ago
Ryder Reid Legal is seeking an experienced Service Desk Analyst to provide premium call centre and email support for a prestigious global law firm client in London.
The successful candidate will be responsible for:
- Fielding Service Desk calls and resolving issues or escalating them to the appropriate team member.
- Tracking customer calls and recording detailed information.
- Monitoring tickets in the Service Desk issue tracking system.
- Providing timely and customer-focused support to meet the client's needs.
- Developing and maintaining knowledge of existing and new technologies to deliver effective support.
- Following established policies and procedures to ensure high-quality service delivery.
- Performing other tasks and projects as required to support Service Desk operations.
The ideal candidate will have a minimum of three years' experience in legal IT or professional services and be able to work well in high-pressure situations.
Ryder Reid Legal is a recruitment specialist with over 30 years of experience connecting legal talent with leading law firms in London and internationally.
