Risk Management and SLA Coordinator

5 days ago


Redditch, Worcestershire, United Kingdom Arcus Solutions Full time
About the Role

We are seeking a highly skilled Risk Management and SLA Coordinator to join our team at Arcus Solutions. As a key member of our operations team, you will play a crucial role in ensuring the successful delivery of our field-based planning and scheduling services.

Key Responsibilities
  • Proactively monitor work orders to ensure they meet agreed Service Level Agreements (SLAs)
  • Identify potential risks and bottlenecks that could delay engineer visits and cause SLA breaches
  • Develop and maintain dashboards and reports to track SLA performance and highlight jeopardy situations
  • Collaborate with engineering teams, dispatch, and other stakeholders to implement corrective actions to mitigate risks
  • Escalate critical jeopardy situations to senior management and relevant stakeholders in a timely manner
Requirements

To be successful in this role, you will need:

  • Excellent analytical skills, with the ability to analyze complex data and identify trends, risks, and opportunities
  • Strong problem-solving skills, with the ability to quickly identify issues and develop effective solutions
  • Excellent communication skills, with the ability to convey complex information clearly and concisely
  • A high level of accuracy and attention to detail, with the ability to monitor SLAs and manage risks effectively
  • Leadership skills, with the ability to lead and influence cross-functional teams to achieve operational goals
What We Offer
  • A competitive salary of £35,000 per annum, depending on experience
  • A 4% discretionary bonus scheme, subject to achievement of targets
  • 25 days annual leave + Bank Holidays
  • A generous contributory pension scheme of matched contributions between 5% and 6%
  • Lifelong learning opportunities through our Learning & Development program


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