Risk Management and SLA Coordinator
5 days ago
We are seeking a highly skilled Risk Management and SLA Coordinator to join our team at Arcus Solutions. As a key member of our operations team, you will play a crucial role in ensuring the successful delivery of our field-based planning and scheduling services.
Key Responsibilities- Proactively monitor work orders to ensure they meet agreed Service Level Agreements (SLAs)
- Identify potential risks and bottlenecks that could delay engineer visits and cause SLA breaches
- Develop and maintain dashboards and reports to track SLA performance and highlight jeopardy situations
- Collaborate with engineering teams, dispatch, and other stakeholders to implement corrective actions to mitigate risks
- Escalate critical jeopardy situations to senior management and relevant stakeholders in a timely manner
To be successful in this role, you will need:
- Excellent analytical skills, with the ability to analyze complex data and identify trends, risks, and opportunities
- Strong problem-solving skills, with the ability to quickly identify issues and develop effective solutions
- Excellent communication skills, with the ability to convey complex information clearly and concisely
- A high level of accuracy and attention to detail, with the ability to monitor SLAs and manage risks effectively
- Leadership skills, with the ability to lead and influence cross-functional teams to achieve operational goals
- A competitive salary of £35,000 per annum, depending on experience
- A 4% discretionary bonus scheme, subject to achievement of targets
- 25 days annual leave + Bank Holidays
- A generous contributory pension scheme of matched contributions between 5% and 6%
- Lifelong learning opportunities through our Learning & Development program
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