Strategic Operations Manager

7 days ago


Redditch, Worcestershire, United Kingdom Arcus FM Limited. Full time
Job Summary

We are seeking an experienced Strategic Operations Manager to join our team at Arcus FM Limited. This role will be responsible for proactively managing and mitigating risks associated with Service Level Agreements (SLAs) for field engineer visits related to the successful completion of work orders.

The successful candidate will be responsible for ensuring that all work orders are completed within the agreed timelines, and any potential delays are identified and addressed before they result in SLA breaches.

Main Responsibilities:
  • Continuously monitor all work orders to ensure they are on track to meet the agreed SLAs.
  • Identify work orders that are at risk of failing to meet SLA requirements and take immediate action to address potential issues.
  • Develop and maintain dashboards and reports to track SLA performance, highlighting jeopardy situations.
  • Proactively identify potential risks and bottlenecks that could delay engineer visits and cause SLA breaches.
  • Collaborate with engineering teams, dispatch, and other stakeholders to implement corrective actions to mitigate risks.
  • Escalate critical jeopardy situations to senior management and relevant stakeholders in a timely manner.
Requirements:
  • Strong Analytical Skills: Ability to analyse complex data and identify trends, risks, and opportunities.
  • Problem-Solving: Capable of quickly identifying issues and developing effective solutions.
  • Communication: Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
  • Attention to Detail: High level of accuracy and attention to detail in monitoring SLAs and managing risks.
  • Leadership: Ability to lead and influence cross-functional teams to achieve operational goals.
What We Offer:
  • Salary: £35,000 per annum, depending on experience.
  • Up to 4% discretionary bonus scheme, subject to achievement of targets.
  • 25 days annual leave + Bank Holidays.
  • Generous contributory pension scheme of matched contributions between 5% and 6%.
  • Life Assurance.
  • Learning & Development opportunities.
  • Funded Training Sponsorship Scheme.
  • Cycle to Work Scheme.
  • Healthshield Scheme.


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