Operational Risk Manager

4 days ago


Redditch, Worcestershire, United Kingdom Arcus Solutions Full time
Job Description

This is a challenging role for an experienced Operational Risk Manager who can proactively identify and mitigate potential risks associated with Service Level Agreements (SLAs) in our field-based operations. The successful candidate will be responsible for ensuring that all work orders are completed within agreed timelines, monitoring SLA performance, and developing dashboards and reports to highlight jeopardy situations.

Key Responsibilities:
  • Monitor all work orders to ensure they meet SLA requirements.
  • Identify and address potential issues that may impact SLA performance.
  • Develop and maintain reports to track SLA performance and jeopardies.
  • Collaborate with cross-functional teams to implement corrective actions to mitigate risks.
  • Escalate critical jeopardies to senior management and stakeholders.
  • Act as the central point of contact for SLA-related issues.
Requirements:

We are seeking an individual with strong analytical skills, attention to detail, and excellent communication skills. Experience working in a fast-paced customer service environment is essential, as well as knowledge of field-based planning and scheduling operations. A qualification in GCSE's above grade C, including English and Maths, is required.

What We Offer:
  • A competitive salary of £35,000 per annum, depending on experience.
  • A 4% discretionary bonus scheme, subject to achievement of targets.
  • 25 days annual leave + Bank Holidays.
  • A generous contributory pension scheme.
  • Life Assurance.
  • Learning & Development opportunities.


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