Technical Support Manager

4 weeks ago


Lewes, East Sussex, United Kingdom Terry Parris Associates Full time
Job Title: Technical Support Manager

Our client, a leading company in the industry, is seeking a highly skilled Technical Support Manager to join their team. As a key member of the Development department, you will play a crucial role in providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Manage a team of 10 technical support staff to ensure timely and effective resolution of customer queries.
  • Analyze customer support requirements and recommend improvements to existing processes.
  • Review and optimize departmental processes to enhance customer response and servicing.
  • Oversee the recruitment and training of new technical support staff members.
  • Ensure a safe and secure working environment for all technical support staff.
Requirements:
  • Previous experience in managing a team in a dynamic customer-facing environment.
  • Experience with departmental budget control and financial oversight.
  • Good technical knowledge, educated to degree level or equivalent in electronics, mechanical, or related discipline.
  • High level of familiarity with Windows and Microsoft Office Suite.
  • Excellent communication skills and a team player with a proactive approach to problem-solving.

We offer a competitive salary package, including a contributory pension scheme, private medical insurance, and a minimum of 23 days holiday per annum. If you are a motivated and experienced professional looking for a new challenge, please submit your CV through the link provided.



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