Customer Support Administrator

2 days ago

Lewes, East Sussex, United Kingdom My Block Manager Ltd Full time
Job Title: Customer Support Representative

Job Description:
MBM is a rapidly growing start-up that aims to develop and deliver innovative communication tools for residents and property managers. We are looking for a skilled administrative professional to join our team and support the development of our platform.

Key Responsibilities:
  • Collate information from various document formats to create, maintain and update information on our platform.
  • Provide support and assistance to our portal users by email and phone.
  • Collate and post various materials to clients, including signage, markings and invoices.
  • Work within Xero to add clients, create quotes and invoices.
  • Monitor various email accounts and respond to queries and requests in a timely manner.
  • Filter incoming requests and forward to relevant parties.

Requirements:
The ideal candidate will have a good attention to detail, be diligent in their reading and categorisation of documents, and have any previous experience in fire safety, health and safety, property management and document management systems. They will also need to be able to work alone at times, manage their own workload and liaise with other members of the team. The successful applicant will need to have a adaptable disposition as our system is constantly under development and will change and adapt itself to stay in line with client expectations and amendments to legislation.

Key Skills and Experience:
  • Customer Service Skills
  • Record keeping - keep information up to date - correct any errors - review content
  • Data entry within the MBM system
  • Filing of various documents within our own portal and other systems as required.
  • Collating and extracting information from a variety of systems and documents (i.e. Dropbox / SM8)
  • Raising of client invoices (use of XERO accounting software).

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