Systems Support Specialist

2 days ago


Cheltenham, Gloucestershire, United Kingdom Langham Recruitment Full time

Job Title: Systems Support Specialist

Job Type: Full-time

Company: Langham Recruitment

Location: Cheltenham

Job Description:

We are seeking a highly skilled Systems Support Specialist to join our team at a leading engineering business in Cheltenham. As a Systems Support Specialist, you will provide technical support to internal and external users of our diverse suite of business-focused applications, including ERP and CRM systems.

Key Responsibilities:

  • Manage support calls and tickets from our IT Service Desk
  • Provide internal and external customers with support on our platforms
  • Assist users with queries relating to their Dynamics 365 and COINS systems, such as user issues, user amendments, financial/sales queries, and data changes
  • Maintain a log of support calls and resolutions
  • Document work or changes made
  • Evaluate and escalate 2nd/3rd line queries when necessary

Requirements:

  • At least 1-2 years' experience in a Support Desk or Application Support role, preferably supporting a CRM/ERP system
  • Experience handling a high volume of tickets in an engineering, manufacturing, house builder, or similar industry would be ideal
  • Experience with Dynamics 365 or COINS would be beneficial but not essential
  • Ability to understand user queries and relate to business processes
  • Excellent troubleshooting skills
  • Effective communication skills

What We Offer:

  • A competitive salary of £34,000 + bonus
  • Hybrid working arrangement, with 3 days a week spent onsite in Cheltenham
  • 33 days annual leave + bank holidays
  • Private healthcare
  • Enhanced maternity, paternity, and adoption leave
  • Pension
  • Life assurance
  • Share incentive schemes
  • Employee rewards portal

Key Skills:

  • Systems Support Specialist
  • COINS
  • Dynamics
  • ERP
  • CRM
  • Service Desk
  • Application Support
  • Housing
  • Construction
  • Engineering


  • Cheltenham, Gloucestershire, United Kingdom Langham Recruitment Full time

    Job Description**Job Title:** Systems Support SpecialistWe are seeking a highly skilled Systems Support Specialist to join our team at Langham Recruitment. As a key member of our IT department, you will be responsible for providing top-notch support to our clients and internal teams.**Key Responsibilities:**Manage support calls and tickets from our IT...


  • Cheltenham, Gloucestershire, United Kingdom Langham Recruitment Full time

    Job Description**Job Title:** Systems Support SpecialistWe are seeking a highly skilled Systems Support Specialist to join our team at Langham Recruitment. As a key member of our IT department, you will be responsible for providing top-notch support to our clients and internal teams.**Key Responsibilities:**Manage support calls and tickets from our IT...


  • Cheltenham, Gloucestershire, United Kingdom Hays Specialist Recruitment Full time

    Job Summary:Hays Specialist Recruitment is seeking a skilled Behavioural Support Specialist to join our team in Cheltenham. As a Behavioural Support Specialist, you will work closely with pupils, providing personalized support in a 1:1 setting.Key Responsibilities:Prepare the classroom for lessons and maintain a safe and clean environmentProvide 1:1 care to...


  • Cheltenham, Gloucestershire, United Kingdom AMR - Specialist Property Recruiters Full time

    **About the Role**We are seeking a highly organized and communicative Office Coordinator to join our team at AMR - Specialist Property Recruiters. As an Office Coordinator, you will play a vital role in supporting the day-to-day operations of our estate agency.**Key Responsibilities**Manage and coordinate office operations, including scheduling viewings,...


  • Cheltenham, Gloucestershire, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Summary:We are seeking a highly motivated and customer-focused Service Desk Support Specialist to join our IT team at Hays Specialist Recruitment Limited. As the first point of contact for all IT-related issues, you will play a crucial role in ensuring the smooth operation of our IT services.Key Responsibilities:Provide first-line technical support to...


  • Cheltenham, Gloucestershire, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Summary:We are seeking a highly motivated and customer-focused Service Desk Support Specialist to join our IT team at Hays Specialist Recruitment Limited. As the first point of contact for all IT-related issues, you will play a crucial role in ensuring the smooth operation of our IT services.Key Responsibilities:Provide first-line technical support to...


  • Cheltenham, Gloucestershire, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Summary:We are seeking a highly motivated and customer-focused Service Desk Analyst to join our IT team at Hays Specialist Recruitment Limited. As the first point of contact for all IT-related issues, you will play a crucial role in ensuring the smooth operation of our IT services.Key Responsibilities:Provide first-line technical support to end-users via...


  • Cheltenham, Gloucestershire, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Summary:We are seeking a highly motivated and customer-focused Service Desk Analyst to join our IT team at Hays Specialist Recruitment Limited. As the first point of contact for all IT-related issues, you will play a crucial role in ensuring the smooth operation of our IT services.Key Responsibilities:Provide first-line technical support to end-users via...


  • Cheltenham, Gloucestershire, United Kingdom Henderson Scott Full time

    About the RoleWe are seeking a highly skilled Systems Engineering Specialist to join our team at Henderson Scott. As a key member of our engineering department, you will play a critical role in supporting the development and production of our product range.Key ResponsibilitiesRequirements engineering and analysisPerformance assessment and systems behavior...


  • Cheltenham, Gloucestershire, United Kingdom Henderson Scott Full time

    About the RoleWe are seeking a highly skilled Systems Engineering Specialist to join our team at Henderson Scott. As a key member of our engineering department, you will play a critical role in supporting the development and production of our product range.Key ResponsibilitiesRequirements engineering and analysisPerformance assessment and systems behavior...


  • Cheltenham, Gloucestershire, United Kingdom GE Aviation Full time

    About GE AviationGE Aviation is a leading manufacturer of aircraft engines and components, partnering with major aerospace companies worldwide to deliver innovative solutions for commercial, business jet, and military applications.Job SummaryWe are seeking an experienced Electrical Systems Specialist to join our team. As an Electrical Systems Specialist, you...


  • Cheltenham, Gloucestershire, United Kingdom GE Aviation Full time

    About GE AviationGE Aviation is a leading manufacturer of aircraft engines and components, partnering with major aerospace companies worldwide to deliver innovative solutions for commercial, business jet, and military applications.Job SummaryWe are seeking an experienced Electrical Systems Specialist to join our team. As an Electrical Systems Specialist, you...


  • Cheltenham, Gloucestershire, United Kingdom Infoserv Systems Ltd Full time

    Job DescriptionWe are seeking a highly skilled Deployment Specialist to join our team at Infoserv Systems Ltd. As a key member of our infrastructure team, you will be responsible for ensuring the smooth deployment of our software solutions.Key ResponsibilitiesDesign and implement deployment strategies for our software applicationsCollaborate with...


  • Cheltenham, Gloucestershire, United Kingdom Infoserv Systems Ltd Full time

    Job DescriptionWe are seeking a highly skilled Deployment Specialist to join our team at Infoserv Systems Ltd. As a key member of our infrastructure team, you will be responsible for ensuring the smooth deployment of our software solutions.Key ResponsibilitiesDesign and implement deployment strategies for our software applicationsCollaborate with...


  • Cheltenham, Gloucestershire, United Kingdom RE&M Full time

    Position Overview:A Technical Systems Specialist is sought to leverage systems methodologies in a dynamic environment. The ideal candidate will possess expertise in requirements gathering, Design for Excellence (DfX), Design for Six Sigma, and Design Failure Mode and Effects Analysis (DFMEA), along with experience in certification processes.Core...


  • Cheltenham, Gloucestershire, United Kingdom Henderson Scott Full time

    Job OverviewSenior Systems EngineerHenderson Scott is seeking a highly skilled Senior Systems Engineer to join our team in supporting the development and production of our product range. In this role, you will gain a broad engineering experience, engage with partners, co-ordinate technology specialists, and develop advanced systems engineering techniques.We...


  • Cheltenham, Gloucestershire, United Kingdom Vistry Group Careers Full time

    We are seeking a highly skilled Business Systems Specialist to join our team at Vistry Group Careers. As a key member of our IT department, you will be responsible for providing day-to-day support and administration of our business systems, including CRM, ERP, and integrations.The ideal candidate will have a strong understanding of Microsoft Dynamics CRM 365...

  • Teaching Assistant

    7 days ago


    Cheltenham, Gloucestershire, United Kingdom Hays Specialist Recruitment Full time

    Job Summary:Hays Specialist Recruitment is seeking a skilled Behavioural Support Specialist to join our team in Cheltenham. As a Behavioural Support Specialist, you will work closely with pupils, providing personalized support in a 1:1 setting.Key Responsibilities:Prepare the classroom for lessons and maintain a safe and clean environmentProvide 1:1 care to...


  • Cheltenham, Gloucestershire, United Kingdom Investigo Full time

    Job Title: Desktop Support SpecialistJob Summary:Investigo is seeking a highly skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support and assistance to our clients, ensuring that their desktop systems are running smoothly and efficiently.Key Responsibilities:Provide...


  • Cheltenham, Gloucestershire, United Kingdom Infoserv Systems Ltd Full time

    Project & Delivery Management OpportunitiesWe are seeking experienced Project & Delivery Management Specialists to join our team at Infoserv Systems Ltd.As a key member of our team, you will be responsible for managing customer expectations and delivering projects in a fast-paced environment with competing priorities.Key responsibilities include:Managing...