Night Receptionist/GSR
3 weeks ago
Night Receptionist Job Description
Cycas Hospitality is a dynamic and innovative hotel management company, and we're looking for a skilled Night Receptionist to join our team. As a Night Receptionist, you will be responsible for ensuring the smooth and efficient running of the hotel, providing exceptional customer service, and maintaining the highest standards of security and safety.
Key Responsibilities:
- Ensure the smooth and efficient running of the hotel to the satisfaction of all guests' needs
- Complete the night audit to fulfill all audit and statistical information requirements for the hotel
- Ensure the security of hotel guests and hotel as a whole and provide services for hotel guests
- Carry out the minimum of 2 security checks at regular intervals with special emphasis on security, fire, and safety
- Check hotel guests in and out, and assist with luggage when required
- Serve food and liquor to company standards
- Ensure all revenue is correctly charged and monies are securely kept
- Operate the hotel switchboard and deal with all internal and external calls, according to procedure
- Order and deliver guests' newspapers and correct charging and controls
- Action early morning calls at the time specified and to the standards laid down
- The preparation of Room Service orders and service to the rooms when required
- Cleaning of areas as requested, removal of all trays from public areas, bedroom corridors as necessary
Requirements:
- You must be available to work between the hours of 11pm and 7am with a flexible approach to nights worked as the role will include weekends
- Desire and ability to learn
- Strong communication skills
- Ability to work alone for periods of time during the night shift due to the size of the building
- Ability to organize self and multi-task
- Flexible and adaptable
- Attention to detail
- Customer-focused/can-do attitude
- Understand the Hotel/Company standards, products, and services
About Cycas Hospitality:
Cycas Hospitality is a gift for any hospitality professional. Over the past 14 years, we've created an innovative hotel management company. We have been amongst Caterer's Top 30 Best Places to Work in Hospitality in the last consecutive 4 years.
This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you.
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