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Night Receptionist/GSR

4 weeks ago

Liverpool, Liverpool, United Kingdom Cycas Hospitality Full time

Night Receptionist/GSR Job Summary

Cycas Hospitality is seeking a Night Receptionist/GSR to join our team at Staybridge Suites, Liverpool. As a Night Receptionist/GSR, you will be responsible for ensuring the smooth and efficient running of the hotel, providing exceptional customer service, and maintaining the highest standards of security and safety.

Key Responsibilities:

  • Ensure the smooth and efficient running of the hotel to the satisfaction of all guests' needs
  • Complete the night audit to fulfill all audit and statistical information requirements for the hotel
  • Ensure the security of hotel guests and hotel as a whole and provide services for hotel guests
  • Carry out the minimum of 2 security checks at regular intervals with special emphasis on security, fire, and safety
  • Check hotel guests in and out, and assist with luggage when required
  • Serve food and liquor to company standards
  • Ensure all revenue is correctly charged and monies are securely kept
  • Operate the hotel switchboard and deal with all internal and external calls, according to procedure
  • Order and deliver guests' newspapers and correct charging and controls
  • Action early morning calls at the time specified and to the standards laid down
  • The preparation of Room Service orders and service to the rooms when required
  • Cleaning of areas as requested, removal of all trays from public areas, bedroom corridors as necessary

Requirements:

  • You must be available to work between the hours of 11pm and 7am with a flexible approach to nights worked as the role will include weekends
  • Desire and ability to learn
  • Strong communication skills
  • Ability to work alone for periods of time during the night shift due to the size of the building
  • Ability to organize self and multi-task
  • Flexible and adaptable
  • Attention to detail
  • Customer-focused/can-do attitude
  • Understand the Hotel/Company standards, products, and services

What We Offer:

  • Great team spirit according to our slogan 'It's not over until we get a smile'
  • 40 hour/week
  • EXCELLENT COMPANY BENEFITS:
  • Competitive salary and package
  • Exclusive employee discounted rate to IHG and Cycas hotels
  • Continuous paid training and development opportunities
  • Free healthcare plan

Cycas Hospitality is a gift for any hospitality professional. Over the past 14 years, we've created an innovative hotel management company. We have been amongst Caterer's Top 30 Best Places to Work in Hospitality in the last consecutive 4 years.

This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you.

Please apply in writing by email attaching your CV along with your current salary and notice period.

***All offers of employment are conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***