Night Receptionist/gsr

6 months ago

Liverpool, United Kingdom Staybridge Suites Liverpool Full time

**Night Receptionist** - **Staybridge Suites, Liverpool.**

At Cycas Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.

Staybridge Suites ensure every space features a sense of community, comfort and convenience. With a brand ethos of _From Home-to-Home_, guests feel like they are at home while on the road. Staybridge Suites operate with fewer colleagues than some of the other IHG brands, so staff need to be naturals when it comes to multi-tasking. Here, you need to be friendly, smart, welcoming and professional - focused on getting the basics right, each and every time.

If you have an inner drive to love what you do - and do it well - and you strive to provide the best hotel experience so your guests can pursue their personal & professional passion, then please read on as you’re somebody we want within our team.

**YOUR CORE PURPOSE WILL BE**:

- To ensure the smooth and efficient running of the hotel to the satisfaction of all guests needs
- The night audit is completed to fulfil all audit and statistical information requirements for the hotel
- To ensure the security of hotel guests and hotel as a whole and to provide services for hotel guests.
- Carry out the minimum of 2 security checks at regular intervals with special emphasis on security, fire and safety
- Check hotel guests in and out, and assist with luggage when required
- Serve food and liquor to company standards
- Ensure all revenue is correctly charged and monies are securely kept
- To ensure the total cash takings balance with the Opera settlements report and the receipt sheet and to complete the banking according to the correct procedure
- Operate the hotel switchboard and deal with all internal and external calls, according to procedure
- Order and deliver guest’s newspapers and correct charging and controls
- Action early morning calls at the time specified and to the standards laid down
- The preparation of Room Service orders and service to the rooms when required
- Cleaning of areas as requested, removal of all trays from public areas, bedroom corridors as necessary
- To have a thorough knowledge of and adherence to the law with regards to the following company regulations
- The preparation of hot food
- Undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position

**WHAT YOU SHOULD BRING**:

- You must be available to work between the hours of 11pm and 7am with a flexible approach to nights worked as the role will include weekends.
- Desire and ability to learn
- Strong communication skills
- Ability to work alone for periods of time during the night shift due to size of building
- Ability to organise self and multi - task
- Flexible and adaptable
- Attention to detail
- Customer focused / can-do attitude
- Understand the Hotel / Company standards, products and services

**WHAT WE OFFER**:

- Great team spirit according to our slogan ‘It’s not over until we get a smile’.
- 40 hour/week
- EXCELLENT COMPANY BENEFITS:

- Competitive salary and package
- Exclusive employee discounted rate to IHG and Cycas hotels
- Continuous paid training and development opportunities
- Free healthcare plan

Cycas Hospitality is a gift for any hospitality professional. Over the past 14 years we’ve created an innovative hotel management company. We have been amongst Caterer's Top 30 Best Places to Work in Hospitality in the last consecutive 4 years.

This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you

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