Night Receptionist Casual

3 weeks ago

Liverpool, United Kingdom Melia Hotels International Full time

“The world is yours with Meliá” 





Discover a boundless path at Meliá, where
opportunities for growth and development are endless. Immerse yourself in a
journey that will take you to work in various countries and to be part of our
extensive global family

About INNSiDE
Liverpool

British style, contemporary architecture and Spanish hospitality
combine to perfection in this city hotel in the heart of downtown Liverpool.
Lively Castle Street and Liverpool Town Hall are just a stone’s throw from the
hotel. The refined design, services and facilities in this extraordinary hotel
reflect all the energy and vitality of this dynamic city.


** Salary package: £11.98 per hour plus commission on upsell // Hotel discounts // Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards and referral bonuses // many more** 


Night
Receptionist (casual contract)

Our Night Receptionists are responsible for continuing an exceptional customer experience during night hours. You will be a confident and effective communicator, always on the lookout for ways to delight our guests by understanding their purpose for travelling and anticipating their requirements. Under the direction of the Night Manager, you will be responsible for completing end-of-day procedures, and for looking after the safety and security of the hotel.

Responsibilities
will include, but are not limited to:  

·        
To ensure that all guests receive a warm, memorable
and personalized assistance during the night hours of duty. 

·        
Setting the scene for their stay and ensure that
guests’ needs are anticipated and any requests are actioned. Additionally,
complete tasks accurate and within given deadlines.  

·        
Ensure the hotel remains safe throughout the night,
while providing support to the hotel team, carrying out additional Maintenance,
F&B and HSK roles. 

·        
Deal with complaints quickly and efficiently and find
suitable solutions to any problem that may arise, communicating issues
immediately to Management.

 

What are we looking for?

  • Previous night receptionist experience, ideally in similar hotel environment
  • Natural people skills
  • Excellent and effective communicator
  • Problem solving and complaint handling skills
  • Flexibility and adaptability
  • Spanish knowledge preferable

The
successful candidate must already have eligibility to work in the UK. 


Because belonging to the great Meliá family is being
VIP   

·        
Competitive Salary 

·        
Holidays: 28 days’
holiday including 8 public holidays 

·        
Contributory pension scheme 

·        
Refer a friend bonus: £500
(subject to successfully completed 6 months’ probation) 

·        
Discounted dental and health
cover with HSF 

·        
Travel & Food discounts: excellent
employee special rates in Melia Hotels worldwide for our team members, their
friends & families while travelling and staying in our hotels including
F&B discount (subject to individual outlets) 

·        
Personal Development: programs
designed to support your career right from the start, with unlimited access to
online learning platform 

·        
Career growth: fantastic
opportunity to progress and access to a network of over 350 hotels across the
world (subject to local right to work rules) 

·        
High street discounts: with
Perks at Work 

 

At Meliá we are all VIP

Great
professionals who make everyday life easier and exceptional. From the junior to
the most senior, all of them have unique and important qualities that make
working at Meliá an opportunity for constant growth and a passport to create
your future wherever you want.

Our
warmth, proximity and passion for what we do make working at Meliá an
unforgettable experience, full of emotional moments and always with the feeling
that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal
opportunities between women and men in the workplace, with the commitment of management
and the principles contained in Human Resources policies. We also prioritize
disseminating throughout the entire staff a corporate culture committed to
effective equality, and raising awareness about the need to act jointly and
globally. 

 We promote our commitment to equality
and diversity, avoiding
any kind of discrimination, especially related to reasons of disability, race, religion,
gender, or age. We believe that diversity
and inclusion among our employees are essential for our success as a global
company. 

 Additionally, we support the sustainable growth of our
industry through a
socially responsible team. In this
sense, our motto is "Towards
a sustainable future, from a responsible present". Thanks to all our collaborators, we make it
possible.  

 

If you
want to be “Very Inspiring People”, follow
us on:  

INSTAGRAM – TWITTER – LINKEDIN – INDEED – GLASSDOOR 

 

 

  

 



 




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