Front Desk Hospitality Specialist

1 week ago


Liverpool, Liverpool, United Kingdom Melia Hotels International Full time

About INNSiDE Liverpool

At Meliá Hotels International, we are committed to providing exceptional customer experiences in our properties worldwide. As a Night Receptionist with us, you will be part of a team that strives to make every guest feel valued and cared for.

Salary Package:

We offer a competitive salary of £11.98 per hour, plus commission on upsell opportunities. This is in addition to various benefits and perks, including hotel discounts, health cash back plan, meals on duty, pension scheme, loyalty rewards, and referral bonuses.

Job Description:

You will be responsible for delivering warm and personalized assistance to guests during night hours. This includes setting the scene for their stay, anticipating their needs, and completing tasks accurately and within given deadlines. You will also ensure the hotel remains safe throughout the night, provide support to the hotel team, and carry out additional Maintenance, F&B, and HSK roles as needed.

Required Skills and Qualifications:

  • Previous night receptionist experience in a similar hotel environment
  • Natural people skills and effective communication
  • Problem-solving and complaint handling skills
  • Flexibility and adaptability
  • Spanish knowledge is preferable

Benefits:

As a member of our team, you will enjoy a range of benefits, including:

  • Competitive salary and commission opportunities
  • Holiday entitlement: 28 days' holiday including 8 public holidays
  • Contributory pension scheme
  • Refer a friend bonus: £500 (subject to successfully completed 6 months' probation)
  • Discounted dental and health cover with HSF
  • Travel and food discounts: excellent employee special rates in Melia Hotels worldwide
  • Personal development programs designed to support your career growth
  • Career growth opportunities: access to a network of over 350 hotels across the world
  • High street discounts with Perks at Work

Join Our Team:

At Meliá Hotels International, we believe in creating a positive and inclusive work environment where everyone feels valued and empowered to succeed. We are committed to equal opportunities between women and men, and we prioritize diversity and inclusion among our employees. If you share our values and are passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.


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