Director of Customer Lifecycle
24 hours ago
We are a leading FoodTech scale-up revolutionising the food delivery market through innovative virtual food brands. Our mission is to empower commercial kitchen operators by providing everything they need to succeed in the industry.
As our next Senior Leader, you will play a critical role in driving growth and profitability while delivering exceptional customer experiences. Your key responsibilities will include:
- Managing the customer lifecycle: from initial contact to contract renewal, ensuring optimal revenue and margin targets per customer while reducing churn and cost-to-serve.
- Optimising sales and onboarding funnels: improving the CAC:LTV ratio through analysis of the sales cycle and onboarding journey, delivering a seamless customer experience that maximises earnings.
- Developing strategic relationships: fostering close relationships with major Enterprise partners and platform partners, developing joint business plans, and negotiating mutually beneficial agreements.
The ideal candidate will possess:
- A proven track record of running high-performing Business or Business units, preferably within the food delivery industry.
- Experience in managing Account Management teams and understanding Sales strategies.
- Strong analytical skills, with expertise in data analysis to drive insights and informed decisions.
- B2B2C experience and/or trading on/within marketplaces.
- Proven ability to build and maintain strategic relationships with large Enterprise clients.
Salary: £120,000 - £150,000 per annum, depending on experience.
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Director of Lifecycle Projects
3 weeks ago
London, Greater London, United Kingdom Fusion People Ltd Full timeDirector of Lifecycle Projects• Estimated salary: £75k - £85k + packageFusion People Ltd is looking for an experienced Director of Lifecycle Projects to drive its project management capabilities forward.The successful candidate will oversee large-scale lifecycle and variation project works across public sector Government contracts, utilising their...
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Project Lifecycle Director
4 weeks ago
London, Greater London, United Kingdom Vertex IT Solutions Ltd Full timeProject Lifecycle DirectorWe are seeking a highly experienced Project Lifecycle Director to join our team at Vertex IT Solutions Ltd. As a key member of our delivery team, you will be responsible for managing multiple projects simultaneously, ensuring they are delivered on time, within budget, and to the highest standards.About the RoleYou will have...
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Lifecycle Project Director
2 weeks ago
London, Greater London, United Kingdom Fusion People Ltd Full timeFusion People Ltd is looking for a Lifecycle Project Director to lead our condition-based replacement programme across two schools contracts in Birmingham. The successful candidate will have experience in strategic planning, asset management, and lifecycle replacement works.Responsibilities:Developing and implementing a condition-based replacement...
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Director of Infrastructure Lifecycle Services
3 weeks ago
London, Greater London, United Kingdom Deloitte LLP Full time£120,000 - £180,000 per annumJob DescriptionWe are seeking an ambitious Director to lead our Infrastructure Lifecycle Tax team. The successful candidate will be responsible for developing and implementing the team's strategy, working with partners to mine lifecycle opportunities, and building direct relationships with clients and targets.
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Infrastructure Tax Lifecycle Director
4 weeks ago
London, Greater London, United Kingdom Deloitte LLP Full timeAbout the RoleThis is an exciting opportunity for a seasoned tax professional to join Deloitte's infrastructure lifecycle team as a Director of Tax Services for Infrastructure. As a key member of the team, you will be responsible for providing expert tax advice to clients across various stages of the infrastructure lifecycle, from acquisition and development...
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Customer Lifecycle Manager
4 weeks ago
London, Greater London, United Kingdom Motorway Full timeAbout the RoleWe're looking for a talented Customer Lifecycle Manager to join our Seller side team at Motorway. As a CRM Manager, you'll be responsible for ensuring customers have an effortless customer journey and continuously testing and improving our automated lifecycle communications. You'll focus on finding customer pain points and working together with...
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PFI Lifecycle Projects Director
6 days ago
London, Greater London, United Kingdom CV-Library Full timeAbout the Role:Fusion People Ltd is seeking a PFI Lifecycle Projects Director to lead the delivery of our PFI lifecycle replacement programme. The ideal candidate will have a strong technical engineering background, with experience managing multiple projects simultaneously and a proven track record of delivering projects safely, on time, and on budget.About...
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Tax Director for Infrastructure Lifecycle
4 weeks ago
London, Greater London, United Kingdom Deloitte LLP Full timeAbout DeloitteDeloitte LLP is a leading global professional services firm, delivering exceptional value to clients through its consulting, audit, tax, and advisory services. With a presence in over 150 countries, Deloitte has built a reputation for innovation, quality, and integrity.In the context of infrastructure and energy transactions, Deloitte's...
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Customer Lifecycle Management Specialist
24 hours ago
London, Greater London, United Kingdom PeckwaterBrands Full timeAbout the TeamWe are a dynamic and fast-growing team at PeckwaterBrands, with a passion for innovation and customer satisfaction. As a General Manager, you will be responsible for leading our customer lifecycle management efforts and driving growth.You will manage our customer lifecycle, from first contact to contract renewal, to optimise revenue and margin...
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Customer Lifecycle Manager
2 weeks ago
London, Greater London, United Kingdom MeetFrank Full timeAs a Customer Lifecycle Manager at MeetFrank, you will be responsible for designing and executing customer journeys that drive engagement, retention, and ultimately revenue growth.This involves creating and managing complex automation workflows and segmentation strategies using CRM platforms like Braze, Hubspot, Iterable, or MoEngage.You will work closely...
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Customer Lifecycle Process Lead
2 days ago
London, Greater London, United Kingdom Amazon Full timeCareer OpportunityWe are looking for a highly skilled Customer Lifecycle Process Lead to enable and maximize field and Enterprise Support's overall success through mechanisms that enable growth, future scale, and seamless operational delivery along the customer journey from opportunity through offboarding.
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London, Greater London, United Kingdom Deloitte LLP Full timeAbout the Role:Deloitte LLP is seeking a highly skilled Tax Director to lead its Infrastructure Lifecycle team in London. As a key member of our tax advisory practice, you will be responsible for developing and implementing strategies to drive growth and client satisfaction.Job Description:The successful candidate will have extensive experience in M&A tax...
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London, Greater London, United Kingdom GlaxoSmithKline Full timeAbout the RoleThis is an exciting opportunity for a Senior Director to join our Pharmacovigilance and Lifecycle Management team as a Quality Assurance Lead. The successful candidate will be responsible for ensuring the integrity of safety data, compliance with external regulatory requirements, and internal GSK standards.In this role, you will lead a small...
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AWS Customer Lifecycle Leader
2 days ago
London, Greater London, United Kingdom Amazon Full timeJob OverviewWe are seeking a highly skilled AWS Customer Lifecycle Leader to join our team. In this role, you will be responsible for owning, building, and improving mechanisms along the customer journey to make AWS Support adoption frictionless.You will partner cross-functionally to build on behalf of Enterprise Support, driving process improvement and...
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Senior Customer Communications Director
4 weeks ago
London, Greater London, United Kingdom Wise Full timeWe're seeking a seasoned Senior Customer Communications Director to spearhead our Personal Account CRM strategy and implementation.Key ResponsibilitiesLead and mentor a growing team of CRM professionals, fostering a culture of innovation and excellence.Develop and manage our Personal Account CRM strategy, including customer lifecycle management,...
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Student Lifecycle Services Manager
4 weeks ago
London, Greater London, United Kingdom University of Bristol Full timeEducation and Student Success at the University of Bristol is seeking a dedicated and experienced leader to manage our central team responsible for efficient delivery of student lifecycle services.The successful candidate will be accountable for ensuring high-quality services related to examinations, graduation, timetabling, and student records...
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Lifecycle Campaign Manager
24 hours ago
London, Greater London, United Kingdom Dept Full timeWe are seeking a talented Lifecycle Campaign Manager to join our eBay Inhouse team at Dept. As an embedded member of eBay's global Lifecycle Marketing Team, you will create and execute customer-facing Lifecycle Marketing (CRM) campaigns to support eBay's strategic focus categories globally.In this role, you will adopt a customer-centric approach, working...
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Customer Engagement Director
2 weeks ago
London, Greater London, United Kingdom Maplecrest Ford Lincoln of Union Full timeJob Title:Customer Engagement DirectorCompany OverviewMaplecrest Ford Lincoln of Union is dedicated to providing an exceptional customer experience through personalized attention and expert knowledge.Estimated Salary$90,000 - $125,000 per yearJob DescriptionWe are looking for a Customer Engagement Director to oversee our customer engagement efforts and...
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Lifecycle Experience Specialist
4 weeks ago
London, Greater London, United Kingdom Free Soul Full timeLifecycle Experience Specialist: Join Our Team at Free SoulWe are seeking a highly skilled Lifecycle Experience Specialist to join our team. In this role, you will be responsible for developing and executing retention marketing strategies designed to enhance subscription growth and retention.You will use data insights to segment audiences and deliver...
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Lifecycle Campaigns Specialist
4 weeks ago
London, Greater London, United Kingdom Miro Group Full timeMiro is a fast-growing technology company that enables teams to collaborate more effectively. As a Lifecycle Campaigns Specialist, you will play a critical role in shaping our user communication strategy and driving business growth across the entire user journey.About the RoleIn this position, you will be responsible for designing and executing lifecycle...