Senior Customer Communications Director

4 weeks ago


London, Greater London, United Kingdom Wise Full time

We're seeking a seasoned Senior Customer Communications Director to spearhead our Personal Account CRM strategy and implementation.

Key Responsibilities
  • Lead and mentor a growing team of CRM professionals, fostering a culture of innovation and excellence.
  • Develop and manage our Personal Account CRM strategy, including customer lifecycle management, segmentation, and engagement initiatives.
  • Analyse campaign performance and use data and insights to identify opportunities for increasing engagement and conversion rates at all stages of the customer's lifecycle journey.

This role requires a customer-first attitude, with the ability to put yourself in your customers' shoes and have a deep understanding of customer segmentation. You should be comfortable working with different departments and senior stakeholders, building relationships and alignment while being willing to push ahead on your vision.

The ideal candidate will have mid-level experience in a CRM role, with a strong focus on segmentation, lifecycle management, and stakeholder engagement. Experience leading and growing a high-growth CRM team is also essential. Strong verbal and written communication skills are required, along with excellent analytical skills and the ability to work with different departments and stakeholders.

This role offers a competitive salary of approximately $120,000 per year, based on location and experience. If you're passionate about driving product adoption and brand awareness, and have a keen eye for detail, we encourage you to apply.



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