Employment Coach

3 days ago


Guildford, Surrey, United Kingdom Maximus Full time

About the Role

We are seeking a highly skilled and motivated Employment Coach to join our team at Maximus. As an Employment Coach, you will play a critical role in supporting customers to address their barriers to employment and achieve their career goals.

Key Responsibilities

  • Support customers to identify and overcome barriers to employment through individualized coaching and mentoring
  • Develop and implement tailored action plans to help customers secure and sustain employment
  • Work with customers to identify employment opportunities and provide support during the employment process
  • Meet personal performance targets and Key Performance Indicators
  • Manage a caseload of customers using a variety of coaching strategies
  • Undertake in-depth assessments to understand customer circumstances and preferences
  • Co-produce personalized action plans with sequenced interventions and development opportunities
  • Use an integration framework of local specialist services to address specific issues
  • Use social prescribing to develop and improve customer circumstances
  • Work with multiple agencies to develop holistic approaches to support customers
  • Support customers in all aspects of job-search and interview preparation
  • Source suitable job opportunities and market specific customers to employers
  • Identify the specific recruitment needs of each employer and undertake tailored pre-screens and group assessments
  • Co-produce effective in-work support plans with participants and employers
  • Be mindful of Health & Safety within the customer's workplace
  • Develop specialist knowledge areas and provide advice to other staff
  • Develop relationships with key stakeholders to maximize customer opportunities
  • Proactively participate in continuous improvement activities
  • Maintain IT files and customer records to the required compliance and quality standards
  • Comply with company policies, including those for personal data security, safeguarding, and health & safety
  • Work from local hubs and community outreach locations
  • Work flexibility, including evenings and weekends, as required

Requirements

  • Empowers & Inspires Others
  • Building Effective Relationships
  • Analytical Thinking & Problem Solving
  • Planning & Organising
  • Demonstrates effective questioning skills, including probing and challenging
  • Demonstrates effective coaching and mentoring skills
  • High level of digital literacy skills, including strong working knowledge of Microsoft Office applications and web-based communication technologies
  • Experience or ability to cold call and close agreements with employers
  • Demonstrates the ability to market specific attributes of customers to employers
  • Experience of working in a target-driven environment
  • Experience of working with people with multiple and complex needs, including health conditions and disabilities
  • Understanding of how to affect positive behaviour change
  • Quality & Compliance: Understanding of the requirement for accurate completion of paperwork and contract compliance
  • GCSE or equivalent in English and Maths at grade 'C' or above or equivalent qualification or experience
  • A strong commitment to personal and professional development
  • Commitment to develop and implement equal opportunities policy and anti-discriminatory practices in employment and service delivery
  • Ability to work within Corporate Policy, Procedures, and Health & Safety Legislation
  • Commitment to the Company's safeguarding protocols
  • Ability to carry out the duties of the job with reasonable adjustments
  • Ability to meet the mobility requirements of the job
  • Eligible to Work in the UK status

Desirable

  • Member of IEP
  • Emotional Intelligence
  • Knowledge of the labour market, wider provision in the local area
  • Experience of securing employment opportunities for a wide range of individuals
  • Level 3 Award in Employability Services Sector or equivalent

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