Administrative Assistant

2 days ago


Blackburn, Blackburn with Darwen, United Kingdom East Lancashire Hospitals NHS Trust Full time
Job Overview

The successful candidate will provide a comprehensive administration and information service across the Network, ensuring an efficient and confidential service is provided. This will involve coordinating activities with other members of the Business Administration Team and working flexibly to provide support within the team at Darwen Health Centre as directed by their administration line manager.

Main Duties of the Job

The post holder will have a key role in maintaining systems and databases to support service planning and the monitoring of performance and quality indicators for services. This will involve data input, ensuring accuracy of data, the retrieval of data and information by running queries and producing reports as required.

The post holder will also support the organisation of clinics, education and training programmes and provide support and day to day supervision of Clerical Officers. They will also act up on behalf of the Administration Team Leader as required.

Working for Our Organisation

The successful candidate will be part of a friendly and hard-working team that cover all aspects to meet the needs of the service. They will support the team and ensure trust values are implemented and work closely with the Team Leader to achieve this.

Detailed Job Description and Main Responsibilities

The post holder will be responsible for:

  • Systems support, recording information on the departmental and national databases, producing statistical information and reports from these databases as required.
  • Proactively monitoring the accuracy of data and trends in performance and quality data, alerting the appropriate staff when set limits are breached.
  • Responding to queries, dealing with routine matters and passing on more complex queries to the appropriate member of staff.
  • Providing day to day supervision to Clerical Officers where appropriate.
  • Attending and participating in team meetings and administrative service meetings as required.
  • Providing reception cover as required and receiving incoming telephone calls, dealing with enquiries and passing on more complex queries to the appropriate member of staff.
  • Ensuring all callers receive a prompt, courteous, non-judgemental and well-informed response.
  • Communicating effectively as a team member, with other work colleagues.
  • Completing the retrieval of health records for Subject Access requests in a timely manner and in line with Information Governance policy.
  • Notifying Business Administration Manager and/or Team Leader in a timely manner when changes to clinic schedules and templates on the electronic patient administration system are required.


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