Front Office Team Member
6 days ago
At Holiday Inn Basildon, we are seeking a highly motivated and customer-focused individual to join our team as a Front Office Team Member. As the first point of contact for our guests, you will play a crucial role in creating a memorable and seamless guest experience.
Key Responsibilities:
- Provide exceptional customer service to all guests, including check-in, check-out, and responding to inquiries
- Handle guest requests and concerns promptly and efficiently, ensuring guest satisfaction
- Answer phone calls and emails, take reservations and manage guest information
- Assist with administrative tasks such as billing, record-keeping, and report generation
- Work closely with other hotel departments to ensure a smooth operation and guest experience
Benefits:
- Competitive salary and benefits package
- Opportunities for career growth and development
- Free meals on duty
- Free parking
- Access to employee discounts and perks
About Us:
Holiday Inn Basildon is a leading hotel located in the heart of Basildon, offering a range of amenities and services to our guests. We are committed to providing exceptional customer service and creating a memorable experience for our guests.
Requirements:
- Previous experience in a customer-facing role, ideally in a hotel or hospitality environment
- Strong communication and interpersonal skills, with a friendly and welcoming personality
- Ability to multitask and work in a fast-paced environment
- Familiarity with computer systems and software, including reservation and property management systems
We are looking for a team player with a passion for hospitality and excellent customer service skills to join our team. If you are a motivated and customer-focused individual, we would love to hear from you.
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