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Front Office Team Member
2 months ago
The Opportunity
We are seeking a highly motivated and customer-focused individual to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you will play a crucial role in creating a memorable and seamless guest experience.
Key Responsibilities:
- Provide exceptional customer service to all guests, including check-in, check-out, and responding to inquiries
- Handle guest requests and concerns promptly and efficiently, ensuring guest satisfaction
- Answer phone calls and emails, take reservations, and manage guest information
- Assist with administrative tasks such as billing, record-keeping, and report generation
- Work closely with other hotel departments to ensure a smooth operation and guest experience
Benefits:
- Our enviable employee discounts on bedroom rates across the LGH hotel portfolio
- Access to the IHG employee room benefit programme across their global portfolio (t&cs apply)
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and TV
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Requirements:
- Previous experience in a customer-facing role, ideally in a hotel or hospitality environment
- Strong communication and interpersonal skills, with a friendly and welcoming personality
- Ability to multitask and work in a fast-paced environment
- Familiarity with computer systems and software, including reservation and property management systems
- Flexible availability, including weekends and holidays
If you are a team player with a passion for hospitality and excellent customer service skills, we would love to hear from you.
About Us:
LGH Hotels Management is a leading hospitality company with a growing portfolio of 42 hotels throughout the UK. We offer a range of career opportunities in the hospitality industry, from front office to housekeeping and everything in between.
