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Front Office Team Member

2 months ago

Basildon, Essex, United Kingdom LGH Hotels Management Full time

The Opportunity

We are seeking a highly motivated and customer-focused individual to contribute to the success of our hotel as a Front Office Team Member. As the first point of contact for our guests, you will play a pivotal role in delivering exceptional service and creating memorable experiences.

Key Responsibilities

  • Provide outstanding customer service to all guests, ensuring a seamless check-in and check-out process
  • Respond promptly and efficiently to guest inquiries and requests, resolving issues in a professional manner
  • Manage guest information, take reservations, and handle administrative tasks with accuracy and attention to detail
  • Collaborate with other hotel departments to ensure a smooth operation and exceptional guest experience

Benefits

  • Access to exclusive employee discounts on bedroom rates across our hotel portfolio
  • Participation in the IHG Employee Room Benefit Programme
  • Shopping discounts on a range of products and services
  • Eye care and legal advice services
  • Counseling sessions and wellbeing support
  • Access to a 24/7 advice and support line
  • Team recognition and reward programmes

Requirements

  • Previous experience in a customer-facing role, preferably in a hotel or hospitality environment
  • Strong communication and interpersonal skills, with a friendly and welcoming personality
  • Ability to multitask and work in a fast-paced environment
  • Familiarity with computer systems and software, including reservation and property management systems

About Us

LGH Hotels Management is a leading hospitality company with a growing portfolio of 42 hotels across the UK. We offer a dynamic and supportive work environment, with opportunities for personal development and career growth.