Hotel Front Desk Representative

5 days ago


Basildon, Essex, United Kingdom LGH Hotels Management Full time

The Opportunity

We are seeking a highly motivated and customer-focused individual to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you will play a crucial role in creating a memorable and seamless guest experience.

Key Responsibilities:

  • Provide exceptional customer service to all guests, ensuring a high level of satisfaction and loyalty.
  • Handle guest requests and concerns promptly and efficiently, resolving issues in a professional and courteous manner.
  • Collaborate with other hotel departments to ensure a smooth operation and guest experience.
  • Assist with administrative tasks such as billing, record-keeping, and report generation.
  • Stay up-to-date with hotel policies and procedures, ensuring compliance and adherence to standards.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

Requirements:

  • Previous experience in a customer-facing role, ideally in a hotel or hospitality environment.
  • Strong communication and interpersonal skills, with a friendly and welcoming personality.
  • Ability to multitask and work in a fast-paced environment.
  • Familiarity with computer systems and software, including reservation and property management systems.

About Us:

LGH Hotels Management is a leading hospitality company with a growing portfolio of 42 hotels throughout the UK. We are committed to providing exceptional service and hospitality to our guests, and we are seeking like-minded individuals to join our team.



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