Hotel Front Desk Representative
5 days ago
The Opportunity
We are seeking a highly motivated and customer-focused individual to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you will play a crucial role in creating a memorable and seamless guest experience.
Key Responsibilities:
- Provide exceptional customer service to all guests, ensuring a high level of satisfaction and loyalty.
- Handle guest requests and concerns promptly and efficiently, resolving issues in a professional and courteous manner.
- Collaborate with other hotel departments to ensure a smooth operation and guest experience.
- Assist with administrative tasks such as billing, record-keeping, and report generation.
- Stay up-to-date with hotel policies and procedures, ensuring compliance and adherence to standards.
Benefits:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
Requirements:
- Previous experience in a customer-facing role, ideally in a hotel or hospitality environment.
- Strong communication and interpersonal skills, with a friendly and welcoming personality.
- Ability to multitask and work in a fast-paced environment.
- Familiarity with computer systems and software, including reservation and property management systems.
About Us:
LGH Hotels Management is a leading hospitality company with a growing portfolio of 42 hotels throughout the UK. We are committed to providing exceptional service and hospitality to our guests, and we are seeking like-minded individuals to join our team.
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