Business Operations Assistant

2 months ago

Basildon, Essex, United Kingdom Essex County Council Full time

Job Summary:

This is an exciting opportunity to work as part of Essex County Council's large, dynamic and highly valued Business Support Team who work in specialized business centers across Essex promoting specialized knowledge and improving service and efficiencies.

Key Responsibilities:

  • Provide assistance to colleagues and members of the public at the main reception desk.
  • Deliver high-quality, efficient and effective business support services to internal and external customers within agreed timescales and Service Level Agreements (SLAs).
  • Respond to customer requests and queries in a timely and efficient way.
  • Act as a professional representative of the Business Support service and Essex County Council.
  • Deliver the required activities of the respective business center(s).
  • Provide high-quality self-directed administrative support, checking own work and proactively looking to raise standards.
  • Maintain confidential records according to Essex County Council guidance.
  • Deal with correspondence for the team or service in a timely, consistent and professional manner.
  • Share knowledge and good practice with colleagues and highlight more efficient ways of doing tasks.

Requirements:

  • Good standard of basic education – 5 GCSEs grade C and above (including Maths and English) or comparable experience/qualifications.
  • Great face-to-face customer service skills.
  • Excellent communication and conflict management skills.
  • Ability to use computerized systems with a high level of speed and accuracy – including Microsoft Office applications and internal Essex County Council databases.
  • Previous experience of managing electronic or hard copy filing systems.
  • Ability to communicate in a manner which is easily understood and tailored to meet the needs of the audience.
  • Ability to think about alternative ways of doing things and being open to new work practices and responsive to change.
  • Ability to take ownership of work and fulfill agreed commitments, checking work for accuracy.
  • Reliable for on-site working.

Why Essex County Council?

Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England's oldest town, Colchester, and two of its newest – Basildon and Harlow – are right here. Along with the City of Chelmsford, the county town, they form our major population centers. It means real choice and makes Essex the ideal place for your career.

Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

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