Front Office Team Member
7 days ago
The Opportunity
We are seeking a highly motivated and customer-focused individual to contribute to the success of our hotel as a Front Office Team Member. As the first point of contact for our guests, you will play a pivotal role in delivering exceptional service and creating memorable experiences.
Key Responsibilities
- Provide outstanding customer service to all guests, ensuring a seamless check-in and check-out process
- Respond promptly and efficiently to guest inquiries and requests, resolving issues in a professional manner
- Manage guest information, take reservations, and handle administrative tasks with accuracy and attention to detail
- Collaborate with other hotel departments to ensure a smooth operation and exceptional guest experience
Benefits
- Access to exclusive employee discounts on bedroom rates across our hotel portfolio
- Participation in the IHG Employee Room Benefit Programme
- Shopping discounts on a range of products and services
- Eye care and legal advice services
- Counseling sessions and wellbeing support
- Access to a 24/7 advice and support line
- Team recognition and reward programmes
Requirements
- Previous experience in a customer-facing role, preferably in a hotel or hospitality environment
- Strong communication and interpersonal skills, with a friendly and welcoming personality
- Ability to multitask and work in a fast-paced environment
- Familiarity with computer systems and software, including reservation and property management systems
About Us
LGH Hotels Management is a leading hospitality company with a growing portfolio of 42 hotels across the UK. We offer a dynamic and supportive work environment, with opportunities for personal development and career growth.
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