Front Office Team Member

6 days ago

Basildon, Essex, United Kingdom Holiday Inn Basildon Full time
{"title": "Front Office Team Member", "description": "Front Office Team Member

At Holiday Inn Basildon, we are seeking a highly motivated and customer-focused individual to join our team as a Front Office Team Member. As the first point of contact for our guests, you will play a crucial role in creating a memorable and seamless guest experience.

Key Responsibilities:

  • Provide exceptional customer service to all guests, including check-in, check-out, and responding to inquiries
  • Handle guest requests and concerns promptly and efficiently, ensuring guest satisfaction
  • Answer phone calls and emails, take reservations and manage guest information
  • Assist with administrative tasks such as billing, record-keeping, and report generation
  • Work closely with other hotel departments to ensure a smooth operation and guest experience

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Free meals on duty
  • Free parking
  • Access to employee discounts and perks

About Us:

Holiday Inn Basildon is a leading hotel located in the heart of Basildon, offering a range of amenities and services to our guests. We are committed to providing exceptional customer service and creating a memorable experience for our guests.

Requirements:

  • Previous experience in a customer-facing role, ideally in a hotel or hospitality environment
  • Strong communication and interpersonal skills, with a friendly and welcoming personality
  • Ability to multitask and work in a fast-paced environment
  • Familiarity with computer systems and software, including reservation and property management systems

We are looking for a team player with a passion for hospitality and excellent customer service skills to join our team. If you are a motivated and customer-focused individual, we would love to hear from you.

", "lang_code": "en-US"}

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